I went in for the 20k mile service two weeks ago. One of the first things that the service manager did was stick a USB thumb drive into the USB port in my Street Glide's radio. I asked her what it was for and she told me it was an upgrade to the software from Harley. That seemed okay.
When I was leaving I wanted to check the ambient temperature, so I hit the Info button on the right handle bar. Nothing happened on the radio display screen; it only showed the time.
I immediately turned around and told her what happened. She contacted Harley-Davidson technical support. After 20 minutes or more, they told her it would only show the Info when the radio was turned on. Before the upgrade to the radio it didn't matter if the radio was on or not, I could always hit the Info button and get the ambient temperature, the oil pressure status, and the status of the EITMS. She says that Harley technical support told her that it should never have been able to show that information without the radio having been on, and there's no way to return the radio to the way it was.
Now it's an inconvenience to get that information while riding. Harley should make some changes in their software. (Employee: Anna Cole)